Terms & Conditions

Any use by you of our website is conditional on your acceptance of these Terms and Conditions and our Privacy Statement.
We may change these Terms and Conditions without letting you know and therefore it is up to you to check this page for any changes. Your continued use of our website means that you have accepted these Terms and Conditions and the Privacy statement.
If you do not accept these Terms and Conditions, you should leave our website.
You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

Privacy Policy

Reigate Garden Centre is committed to its customers privacy and the following notes outline our information practices. If you feel we are not abiding by our policy or if you have any questions please contact us using the details on our contact page or below.
We may collect basic personal information from you as part of a registration process (name & address).  We DO NOT store financial details and all credit card transactions are processed by Paypal using their secure servers and systems.
We reserve the right to access and disclose individual information to comply with applicable laws and lawful government requests. We also  reserve the rights to disclose individually identifiable information to third parties where a complaint arises concerning your use of this web site, where that use does not comply with our terms and conditions. By using this site, you signify your consent to the Reigate Garden Centre Online Privacy Policy. If you do not agree to this policy, please do not use this site. We reserve the right to make changes to this policy. Please check back from time to time to ensure you are aware of any changes in our privacy practices. Your continued use of our site will signify your acceptance of these changes.

Prices

Prices are as set out on the website and include VAT at the current rate. We reserve the right to alter prices at any time.

Who are we?

Reigate Garden Centre Guarantee

We take great care in picking and packing your goods prior to delivery, to help ensure they arrive with you in good condition.  If you do notice damage or a fault with your product then please contact us immediately.  We are unable to accept returns of good which are simply unsuitable or unwanted.
If you need to return an item you must inform us in writing and return the goods to us in the same condition in which you received them. These items should be in their original packaging and in a resalable condition. You are obliged to take care of the goods while they are in your possession. Please have a look at our Returns policy for details of how to return goods to us. 
Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. This does not affect your statutory rights.

Order Acceptance & Contract

We will notify you by e-mail as soon as possible to confirm receipt of your order. Orders placed by you are an offer to purchase and will be accepted by us, subject to stock availability. If something is not in stock, we will either let you know at the time of ordering or as soon after the order has been placed as possible. The contract for the sale of the goods will be formed when we send e-mail confirmation to you that we've dispatched the product to you at the address you provide us with. Acceptance will be complete at the time that we send this email to you. It's worth remembering that any products on the same order which we have not confirmed in the confirmation email to have been dispatched do not form part of that contract.
We reserve the right to change, at any time, any of the details of the products on the site, including prices, colours and specifications. We reserve the right to change these terms and conditions and we advise that you read through them each time that you use the site.

Payment

To securely receive payments over the internet, we use Paypal technology to protect your personal information and payment details. We take security seriously and have put in place appropriate physical, electronic and managerial procedures to safeguard the information we collect. Although we do our best to keep your personal information secure, we cannot however guarantee the security of your information transferred to our site. This website, its content and any contracts arisen out of it are governed by and in accordance with English law. All contracts are conducted in English and by entering into a contract both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

The Reigate Garden Centre website intellectual property rights

All materials, including images, illustrations, designs, site layout, photographs, written and other text or script that are part of this site together with all software compilations, underlying source code and software in the site are protected by copyright, trade mark, design right and/or other worldwide intellectual property rights and are owned or controlled by or licensed to Reigate Garden Centre. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own lawful, personal, non-commercial use is prohibited without the prior permission of Reigate Garden Centre. You may not reproduce, publish, transmit, publicly perform, distribute, display, modify, adapt, bundle, alter, create derivative works of the site, sell or participate in any sale of or exploit in any way, any of the contents, the site, or any related software in whole or in part without our express prior written permission.

Links to third parties

We may provide links to third parties that we believe may be of interest to you. We do not control nor vet these websites, and therefore we cannot accept liability in respect of either the contents or your use of these websites.

No warranties or liability

To the extent permitted by law, Reigate Garden Centre gives no warranties in relation to the website, in particular with limitation, any warranties regarding the accuracy of descriptions and illustrations of items in the website or in our catalogue or other IP infringement and freedom from viruses. We do our best to keep our site up to date but cannot guarantee that the site and its contents are completely free of technical errors, viruses or anything else that may have a harmful effect on your computer or any technology. Reigate Garden Centre will also do its best to allow you uninterrupted access to the site 24 hours per day, but access may be suspended, restricted or terminated at any time. By using the site, you acknowledge that you assume full responsibility for all costs associated with any necessary servicing or repairs of any equipment that you use in connection with Reigate Garden Centre site. Of course, this statement does not affect your statutory rights as a customer.
To the extent permitted by law, Reigate Garden Centre will have no liability to you in contract, tort (including negligence) or otherwise for any loss (including loss of profit), cost or damage (whether indirect, consequential, or otherwise) suffered as a result of your use of the website or from use of information passed through the website, even if we are aware of the possibility of such loss. Additionally, we shall also not be liable to you for a breach of these terms and conditions or a failure to perform if the delay or failure is due to a cause beyond our reasonable control.
Reigate Garden Centre total liability for any claim howsoever arising shall not exceed the price paid for the goods supplied by Reigate Garden Centre  to the customer, together with any postage costs incurred. We do not however exclude or limit our liability in respect of death or personal injury caused by our negligence or for fraud or fraudulent misrepresentation.
You must use the site for lawful purposes only.
If any part of these terms and conditions is unlawful, void or for any other reason unenforceable, then that provision shall be cut out of the terms and conditions and shall not affect the validity or enforceability of any of the remaining provisions. Also, if we fail to enforce a right under these terms and conditions, it does not mean that we do not have the right to enforce other rights, or the same type of right at a later stage.
No part of these terms and conditions are enforceable by anyone who is not a party to them in accordance with the Contracts (Rights of Third Parties) Act 1999.

Data Protection

We comply with all of the applicable data protection laws in the UK.

Contact

If you need a hand for any reason, please feel free to contact us by email at customerservice@reigategardencentre.co.uk or by writing to us at:

Reigate Garden Centre
143 Sandcross Lane
South Park
Reigate
Surrey
RH2 8HH
Alternatively, you may prefer to pick up the phone to speak to one of our on line representatives on 0845 8727 411 between 9.00am - 5.00pm Mon-Friday.
Failing that please call in store on 01737 248188 and one of our representatives there will be happy to help during the hours below:
Monday to Saturday: 9am-5.30pm
Sunday: 10am-5.00pm

Recycling your old electrical's is easy!
Recycle your electrical and electronic devices free at your local recycling centre.  To find your nearest centre visit the Recycle More website and type in your postcode.
The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

Unwanted electrical equipment is the UK's fastest growing type of waste.  Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle electrical equipment it will end up in landfill where hazardous substances will leak out and cause soil and water contamination - harming wildlife and also human health.  We're proud to support your local authority in providing local recycling facilities for electrical equipment.  To remind you that old electrical equipment can be recycled, it is now marked with the crossed out wheeled bin symbol.  Please do not throw any electrical equipment (including those marked with this symbol) in your bin.
In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge.  As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities.  This is achieved through membership of the national Distributor Take-back scheme (DTS).